Privacy Policy & Terms of Service

We collect the following categories of data:

• Account data — your name, email address, organization, and login credentials.
• Prospecting & CRM data — contacts, companies, segments, campaigns, and the messages you send and receive through Walego.
• Connected-account data — data from accounts you connect (e.g. LinkedIn and email/Gmail mailboxes), strictly as authorized by you and described in Section 3.
• Usage data — campaign performance metrics, product interaction logs, and diagnostic information.
• Billing data — subscription and payment information, processed by our payment provider.

We use the data above only to:

• Provide, operate, and secure the Walego service;
• Power the user-facing features you choose to use (sending outreach, showing replies in your inbox, reporting metrics, and qualifying leads);
• Provide customer support and respond to your requests;
• Process billing and manage your subscription;
• Comply with our legal obligations and enforce our terms.

We rely on a limited set of trusted sub-processors to operate the service. They process data only on our instructions and only as needed to provide their service. For Gmail data specifically, the complete list of sub-processors is in Section 3.

We do not sell your personal data. We may disclose data where required by law, to enforce our agreements, or to protect the rights, safety, and security of Walego, our users, or the public.

We retain personal data for as long as your account is active and as needed to provide the service. Gmail data follows the specific retention and deletion rules in Section 3 (up to 730 days, with earlier deletion on mailbox disconnect, account deletion, or organization deletion, enforced by automated purges and a daily cron).

You can request deletion of your data at any time by contacting us (see Contact Us) or by deleting your account.

We use technical and organizational measures to protect your data, including encryption at rest (MongoDB Atlas) and encryption in transit (TLS), access controls, and ongoing monitoring. No method of transmission or storage is fully secure, but we work to protect your data and to respond promptly to any incident.

Depending on your location (including under the GDPR), you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data;
• request a portable copy of your data;
• object to or restrict certain processing;
• withdraw consent at any time;
• lodge a complaint with your local data protection authority.

To exercise these rights, contact us using the details in Contact Us.

Your data may be processed in countries other than your own by us or our sub-processors. Where data is transferred internationally, we rely on appropriate safeguards (such as the EU Standard Contractual Clauses) as required by applicable law.

Our website uses cookies and similar technologies for essential functionality, analytics, and advertising measurement. You can manage non-essential cookies through our cookie consent banner and your browser settings.

By accessing or using Walego, you agree to be bound by these Terms of Service. If you are using Walego on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the service.

Walego provides, among other features:

• Contact and CRM management for B2B prospecting;
• AI-assisted message composition and personalization;
• LinkedIn and email outreach campaigns;
• A unified inbox for replies;
• Lead qualification and campaign analytics.

We may add, change, or remove features over time. Some features depend on third-party platforms (such as LinkedIn and Gmail) and on accounts you choose to connect.

You agree to use Walego lawfully and responsibly, and to:

• comply with the terms of any platform you connect (including LinkedIn and Google/Gmail);
• comply with applicable anti-spam and data-protection laws and obtain any consents required for your outreach;
• keep your account credentials secure;
• not use the service to send spam, harass, deceive, or infringe the rights of others;
• not attempt to disrupt, reverse-engineer, or gain unauthorized access to the service.

You are responsible for the content you send and the contacts you process through Walego.

• Monthly and annual billing options are available;
• subscriptions renew automatically unless cancelled before the renewal date;
• you can manage or cancel your subscription from your account dashboard;
• fees are non-refundable except where required by law or expressly stated in your plan.

Walego and its underlying software, design, and content are owned by us and our licensors and are protected by intellectual property laws. You retain ownership of the data and content you provide. You grant us the limited rights needed to operate the service and provide the features you use.

The service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We do not guarantee specific outreach results or uninterrupted availability. To the extent permitted by law, our aggregate liability arising out of or relating to the service is limited as set out in your applicable order or, absent that, to the amounts you paid us in the 12 months preceding the claim.

You may stop using Walego and delete your account at any time. We may suspend or terminate access if you breach these terms or use the service in a way that risks harm to others or to the platform. On termination, we delete or return your data in accordance with this Privacy Policy.

These terms are governed by the laws of France, and any disputes will be subject to the exclusive jurisdiction of the courts of Paris, France, without prejudice to any mandatory consumer-protection rights you may have under local law.

We may update this Privacy Policy and these Terms of Service from time to time. We will post the updated version here and update the “Last updated” date. Significant changes will be communicated to users (for example, by email or in-app notice). Your continued use of the service after changes take effect constitutes acceptance of the updated terms.